This is crazy! A guy calls to try and cancel his Comcast cable...but the customer service guy was DETERMINED to not let that happen! Well the guy recorded the phone call and now it's gone viral! Comcast even responded:
“We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect.”
Listen to this call!!